How much does it cost to personalize my item? TOP
All personalization on any item ordered at www.ashiegoosh.com is FREE, yes FREE. Consider that a $8 - $10 savings per item you order from us.
How long will it take to get my order? TOP
Once your order is placed it will take about 5 business days to complete and personalize it. Most items are in stock and can ship as soon as they have been personalized. Please add additional time for shipping. Most shipping averages between 2-5 business days. If you need something sooner, please contact us first before placing your order to make sure it is in stock and we are able to expidite it. During the holidays please add an additional 2-4 days for processesing.
What if I need to exchange or return an item? TOP
Unfortunately since all items are personalized we can accept returns or exchanges. Please double check all spelling and make sure the monograms are typed the order in which you would like the letters to be stitched. If you need any additional information from us like size or measurements please contact us and we will be more than happy to supply you with that so you can have the information to order the correct item and size.
What if my item is on backorder or discontinued? TOP
We try to only offer items that we have in stock or that are readily available, however from time to time there might be an item that is on back order or has been discontinued, if this happens we will try our best to substitute the item for another that is as equal to it as possible. If this does happen we will contact you first before substituting the item.
Why does the ribbon or trim on my order seem different to the one pictured on the website? TOP
From time to time we might have to substitute a ribbon or trim on an item. If this happens we will make a substitution as close to the original item as possible.